Help Center

How can we help?

Browse frequently asked questions, or reach out directly — we're here to make sure you get the most out of EconSquad AI.

Email Support

Send us a message and we'll respond within 24 business hours, Monday through Friday. For billing questions, include your account email.

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Live Chat (In-App)

Once logged in, ask ARIA anything — she can answer questions about your work, the platform, and connect you to support when needed.

Frequently Asked Questions

Quick answers to the most common questions about EconSquad AI.

Getting Started
How do I connect my Gmail?
Go to the Inbox tab in the platform and click "Connect Gmail." You'll be redirected to Google's OAuth consent screen — sign in with your Google account and approve the requested permissions. This grants EconSquad AI access to your inbox, calendar, and optionally Google Tasks. You can disconnect at any time from your Google Account permissions page.
How do I run a specialist?
Navigate to the My Squad tab, find the specialist you need (e.g., Riley the Grant Writer), and click "Deploy." You'll see a brief form asking for the relevant details (grant name, funder, deadline, community context, etc.). Fill in the brief and click Submit — ARIA will generate your output, which will appear in your History tab within moments.
What is ARIA?
ARIA is your AI assistant built into EconSquad AI. She monitors your platform usage, tracks time saved, and sends you proactive alerts and insights — like letting you know when a grant deadline is approaching or when you've crossed a productivity milestone. You can also chat with ARIA directly on the Home tab to ask questions about your work, get platform help, or brainstorm ideas.
What specialists are included?
Starter Plan includes: Grant Writer (Riley), BRE Survey Pro, Marketing Copy, and Report Builder.

Pro Plan includes all Starter specialists plus: Site Selection Analyst, Incentive Modeler, Workforce Analyst, Data Analyst, and all future specialists added to the platform.

See the full specialist lineup on the My Squad tab after signing in.
Account & Billing
How do I upgrade my plan?
Click "Upgrade" in the top navigation bar or navigate to the Billing tab inside the app. Choose between Starter ($49/mo) or Pro ($99/mo). Annual plans save you 20% — Starter Annual is $490/yr and Pro Annual is $990/yr. All billing is handled securely through Stripe.
Do you offer a free trial?
Yes! EconSquad AI offers a 7-day free trial with no credit card required. You get full access to all Starter plan features during the trial. At the end of the 7 days, you can choose to subscribe or your account will transition to a read-only state — your data and history are preserved.
How do I cancel my subscription?
Go to the Billing tab inside the app and click "Manage Billing." This opens Stripe's secure customer portal where you can cancel, update your payment method, or download invoices. You can cancel anytime — you'll keep full access through the end of your current billing period. No partial refunds are issued unless you're within the 30-day money-back guarantee window.
What is your refund policy?
We offer a 30-day money-back guarantee for first-time subscribers. If you're not satisfied within 30 days of your initial paid subscription, email [email protected] and we'll process a full refund. No hassle, no questions asked.
Using the Platform
How does the Grant Writer (Riley) work?
Deploy Riley from the My Squad tab. You'll be prompted to provide: the grant name and funder, deadline, your community need or project description, target population or geography, and any relevant data points (jobs created, investment amounts, etc.). Riley drafts a complete grant narrative following best practices for economic development funding — including compelling need statements, outcome metrics, and funder-aligned language. Review and refine the output in your History tab before submission.
Can I edit the AI output?
Yes. All specialist outputs are saved to your History tab, where you can view the full output, copy it to your clipboard, and use the content however you need — in Word docs, grant portals, emails, reports, or other platforms. We always recommend reviewing AI-generated content before use. For iterative drafts, you can deploy a specialist multiple times with different inputs.
How do I sync Google Tasks?
Navigate to the Tasks tab and click "↻ Google Tasks" to trigger a manual sync. If you've already connected your Google account, tasks sync automatically each time you log in. Google Task sync requires the same Google OAuth connection used for Gmail — if you haven't connected Google yet, go to the Inbox tab first.
What does ARIA's analysis show in My Stats?
The My Stats tab features ARIA's personalized ROI analysis based on your actual platform usage. It shows: total time saved (hours), projected annual time savings, estimated dollar value of time recovered, missions run by specialist type, and your streak and engagement data. ARIA also provides written insights — observations about your usage patterns and recommendations for getting even more value from the platform.
Technical
What browsers are supported?
EconSquad AI works best in Google Chrome (recommended), Microsoft Edge, Safari, and Firefox — all in their latest versions. Chrome is recommended for the most reliable Gmail integration. Mobile browsers are supported for basic usage, but the full platform experience is optimized for desktop.
Is my data secure?
Yes. Here's a summary of our security posture:

Auth & profile data: Managed by Supabase (SOC 2 Type II compliant).
Payments: Processed by Stripe (PCI DSS Level 1 compliant). We never see your card number.
Task/note data: Stored in your browser's localStorage — it never leaves your device.
Transit encryption: All connections use HTTPS/TLS.

For full details, see our Privacy Policy.
Can I export my work?
Yes. All mission outputs are saved in your History tab. Click any entry to expand the full output and copy it to your clipboard. You can then paste into Word, Google Docs, your grants management system, or any other tool. If you need a full data export of your account history, contact [email protected].
The page isn't loading correctly — what should I do?
Try these steps in order:

1. Hard refresh: Press Ctrl+Shift+R (Windows/Linux) or Cmd+Shift+R (Mac).
2. Clear browser cache: Go to your browser settings and clear cached files for econsquad.ai.
3. Try Chrome: If you're using another browser, try Google Chrome.
4. Check your internet: Ensure you have a stable connection.

If the problem persists, contact [email protected] with a description of the issue and your browser version.
⚡ Squad Affiliate Program
What is the EconSquad AI Squad Affiliate Program?
The Squad Affiliate Program lets any active EconSquad AI subscriber earn commissions by referring other economic developers to the platform. Once approved, you become part of the Squad and get a unique referral link to share. For every person who signs up through your link and becomes a paying subscriber, you earn 10% of their monthly subscription fee — every month they stay subscribed.
Who can join the Squad Affiliate Program?
Any active EconSquad AI subscriber can apply to become a Squad Affiliate. We review all applications within 2 business days and notify you by email once approved. To apply, sign in to your account, click your avatar in the top right, and select Squad Affiliate Program.
How much can I earn?
You earn 10% of each referred subscriber's monthly fee for as long as they remain a paying customer. On top of recurring commissions, you unlock one-time milestone bonuses as your referral count grows:

🏆 5 paying referrals — $50 bonus
🏆 10 paying referrals — $100 bonus
🏆 25 paying referrals — $250 bonus
🏆 50 paying referrals — $500 bonus
🏆 100 paying referrals — $1,000 bonus + Elite Partner status

Commissions are paid out monthly via PayPal or Direct Deposit (ACH).
How does the referral link work?
Once approved, you receive a unique link like econsquad.ai/?ref=yourcode. When someone clicks your link and creates an account within 30 days, they're attributed to you. If they convert to a paid plan, you start earning commissions from that month forward. Your Partner dashboard (in your profile menu) shows every referral, their conversion status, and your commission history in real time.
When and how do I get paid?
Commissions are calculated monthly and paid out by the 15th of the following month. We support two payout methods:

PayPal — Sent directly to your PayPal email address.
Direct Deposit (ACH) — Deposited to your bank account. We'll contact you after approval to collect ACH details securely.

You can update your payout method at any time from your Partner dashboard.
How do I apply?
1. Sign in to your EconSquad AI account at econsquad.ai
2. Click your avatar (top right corner)
3. Select Squad Affiliate Program
4. Choose your referral code, select your payout method, and submit

Applications are reviewed within 2 business days. You'll receive an email with your approved referral link and everything you need to get started. Questions? Email [email protected].

Still need help?

Return to the app or send us a message and we'll get you sorted.